Last updated 29 September 2026
If you are a consumer in Switzerland, the EU or the EEA, you have fourteen days from the start of your subscription to change your mind and get your money back. No reason needed.
If you ask for immediate access at checkout and start using the app inside those fourteen days, you may be asked to waive that right — Paddle presents this at checkout. Even then, the paragraph below applies.
TradeCam depends on your platform, your machine and your screens. If it will not capture your trades and we cannot fix it, write within fourteen days of paying and you get a full refund, waiver or not.
Cancel whenever you like. You keep access until the end of the period you have paid for, and you are not billed again. We do not refund part of a month beyond the rights above.
Email hello@gettradecam.com from the address on your account, or use the link on your Paddle receipt. Refunds go back to the card or account you paid with, and normally show up within five to ten working days.
A chargeback costs more than a refund and takes longer for both of us. Email first — if you are owed the money, you will get it.
TradeCam is currently in private early access.